Frequently Asked Questions

How secure is the storage?
Full security and CCTV ensure your possessions are safe.

How much storage space will I need?
See our storage unit sizes and prices to work out your storage requirements, or alternatively you can get in touch with us and we'll do our best to help with your enquiry.

Do I need insurance?
Insurance is optional, but definitely something we would recommend in case the worst should happen. We do all we can to reduce all possible risks, but please note that unless you take out insurance, there will not be any cover in the event of fire, flood or theft. Insurance charges will depend on the value of your goods - please call us for further details.

Can I change my unit size later on?
Yes, at any stage providing a larger unit is available. Prices charged accordingly.

What is the minimum hire period?
Initial hire period is 4 weeks and thereafter on a weekly basis.

Is there a maximum limit on the hire period?
No, the length of the hire period is entirely at your discretion.

How do I make payments?
We accept cash, cheque, credit or debit card, but cannot accept amex.

How will I know when my storage fees are due?
Storage period is per week and we bill every 4 weeks. An invoice is sent to you and this is payable by return.

Are there any additional charges?
You will need a padlock for your unit - you can either bring your own, or we can sell you one for £7.75 (inc VAT).

Where can I purchase packing materials?
Visit our packing materials section for a comprehensive selection.